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Shipping

DOMESTIC UNITED STATES SHIPPING:

HOW DO WE SHIP, WHAT DOES IT COST and HOW LONG DOES IT TAKE?

We use the US Mail (USPS). The Postal Service tells us that delivery time for FIRST CLASS (regular) mail is 4 to 6 business days, and for PRIORITY MAIL, 2 to 3 business days. They don't guarantee those times, but they're pretty good. And we normally ship same or next business day. USPS does guarantee EXPRESS MAIL, which is a 1 - 2 business day service (1 Day for most locations, please see "NEED 'EM FASTER?" below.)

FIRST CLASS MAIL is available to the Continental US, Hawaii, Alaska, Puerto Rico, APO, and FPO locations and is expected to arrive in 4 - 6 days. The delivery times are not guaranteed.

FIRST CLASS MAIL Prices:

1 Item = $5.95
2 - 3 Items = $7.45
4 - 6 Items = $8.95
7 - 9 Items = $10.95
10 - 12 Items =$14.95
13 - 15 Items =$17.95
16 - 18 Items =$19.95
19 - 22 Items =$24.95

PRIORITY MAIL is available to the Continental US, Hawaii, Alaska, Puerto Rico, APO, and FPO locations and is expected to arrive in 2 - 3 business days. The delivery times are not guaranteed.

PRIORITY MAIL prices are based on the number of items purchased and starts at $8.95 for one item.  Any package weighing more than 15 ozs automatically goes Priority Mail, at no extra cost.

WHEN DO WE SHIP?

We normally ship same or next business day! If you need your order for a specific date, such as a gift, a trip or a performance, please note your deadline in the "Comments" section of the billing page. If your order contains a style that's on backorder and re-supply is going to be more than a couple of days, we'll either send you the rest of your order and put your order back on hold for the out-of-stock, or we'll email you to see if you want to substitute something else. Please note:  If you place your order on a holiday, your order will ship the next business day.

NEED 'EM FASTER?

We can ship your order EXPRESS MAIL if you need it sooner than the 2-3 business day PRIORITY MAIL delivery. To see whether the Post Office ships to your zip code overnight, or if it's a two-day delivery, go to the Post Office Express Mail commitments page and enter our shipping zip code 21108, and then your own. They'll tell you right away how fast they deliver the package. Or call us at 800-393-4508 and we can tell you.

If we can get your order into the USPS Flat Rate Padded Envelope package the Post Office charge will be $29.95. The USPS Flat Rate Padded Envelope can usually fit 4 items of 2" elastic suspenders, 6 items of 1.5" Clip or Button suspenders, 8 items of 1" wide suspenders, 2 items of Leather or Rugged Comfort suspenders. We will get your order out to you same day if you let us know before 3PM Eastern Standard Time.

How to do this? Either of two ways:

  • you can choose "Express Mail" as the Shipping Method in the Shipping Options , OR-
  • you can call us (410) 987-4212 and we'll take your order by phone.

INTERNATIONAL SHIPPING:

INTERNATIONAL SHIPPING OPTIONS:

We currently offer two International shipping options, PRIORITY MAIL INTERNATIONAL and FIRST CLASS MAIL INTERNATIONAL. All orders ship from US Zip Code 21108.

The PRIORITY MAIL INTERNATIONAL base charge is $39.95US and $29.95 for Canada. That shipping cost applies to any order that we can fit into the USPS Flat Rate Padded Envelope package. The USPS Flat Rate Padded Envelope can usually fit 4 items of 2" elastic suspenders, 6 items of 1.5" Clip or Button suspenders, 8 items of 1" wide suspenders, 2 items of Leather or Rugged Comfort suspenders. If the goods in your order cannot fit into that package, we will contact you to discuss the options available.

PRIORITY MAIL INTERNATIONAL DELIVERY TIME: The U.S. Post Service indicates that packages take at least 7 to 14 business days to be delivered to most countries, and we do see most packages arrive in that time frame, but the actual time can vary by country. Delivery time can also be affected if Customs authorities in your country select your package for random examination. We sometimes see delivery delays of up to several weeks or more for some countries. Delivery within your country depends, of course, on your own national Postal system. We're sorry we can't get any more specific than that, but you might contact your local Post Office to inquire from them how long it takes your specific locality to receive a package shipped from the U.S.

THERE IS NO TRACKING of many Priority Mail International packages outside the US, so most packages will no longer be trackable once they depart the US Sort Center for international shipments. The Postal Service is currently starting to provide tracking and delivery confirmation capability to some countries, so we hope that there will be tracking available in the near future for more international locations.

FIRST CLASS MAIL INTERNATIONAL is a less expensive and slower option to most international locations. Most First Class Mail International packages will take 2 - 4 weeks to arrive, unless local Customs authorities select it for random examination which can hold it up for longer. Delivery within your country depends, of course, on your own national Postal system. We're sorry we can't get any more specific than that, but you might contact your local Post Office to inquire from them how long it takes your specific locality to receive a package shipped from the U.S.

THERE IS NO TRACKING of most First Class Mail International packages outside the US, so most packages will no longer be trackable once they depart the US Sort Center for international shipments. The Postal Service is currently starting to provide tracking and delivery confirmation capability to some countries, so we hope that there will be tracking available in the near future for more international locations.

FIRST CLASS MAIL INTERNATIONAL pricing is based on weight and increases with the number of items in the order. The rates start at $12.95US for orders to Canada and $15.75US for orders to all other countries. The Shipping Calculator in the Shopping Cart and on the Shipping Checkout page can help you determine the actual cost for your order.

WHEN DO WE SHIP?

We normally ship same or next business day! International orders containing backordered items will not ship until all the items are in stock, but if it looks like it will take more than a few days we will email you to see if you want to cancel an item, substitute something else, or wait.

Different countries have differing policies regarding CUSTOMS OR DUTY CHARGES. You may be charged taxes and duties based on the laws of your country. Due to the widely different rules and laws from country to country, we are unable to provide you with that information. SuspenderStore is in no way responsible for the costs associated with accepting the package, nor can we predict what those costs may be. Please check with your local post office if you have questions about those policies.

WE CAN NOT ACCEPT MAILED-IN ORDERS FROM OUTSIDE THE UNITED STATES.

CURRENCY CONVERSION: To determine the cost in your own currency, you might want to consult one of the many currency conversion sites on the web.