Return / Exchange Policy

Make a Mistake? Change Your Mind? Did WE Make a Mistake?.

RETURNS/EXCHANGES: IF YOU'RE RETURNING SUSPENDERS BECAUSE WE MADE A MISTAKE, we'll pay exchange postage. IF YOU JUST WANT A DIFFERENT SUSPENDER, please return them to us on your dime (NO handling charge on exchanges).

TO RETURN SUSPENDERS TO US FOR EXCHANGE OR FOR REFUND: - return them to us UNSOILED and UNWORN (other than try-on, of course), with CLIPS CLOSED and PROTECTED (NO TAPE please. Tape leaves a residue and we can't refund if the clips are returned to us taped for protection);

- within 21 days of receipt (this time limit is much relaxed for Christmas and Father's Day seasons);

- include a copy of the packing slip or a note with all the contact information so that we can find the original order in our system;

- and a clear note as to how you want us to proceed.

- If it's just one pair of elastic suspenders (or up to three 1-inch wide suspenders), we'll send them back for no additional postage. If it's Leather, Rugged Comfort Western or more than one pair of elastic suspenders, we'll charge your card for the cost of the return postage. If it's been more than 21 days since the order was made, please include a check for $4.00.

-Return them to us at P. O. Box 31180, Spokane WA 99223

(Exceptions - Special Orders are not returnable, and CREDIT CANNOT BE GIVEN FOR ANY CLIP SUSPENDERS RETURNED WITH CLIPS OPEN).

If returning for refund ten or more pair from one order, a 10% re-stocking fee will be taken from the refund due.

Still have questions? Call the Suspender Store - 509-928-2128 - or e-mail us at info@suspenderstore.com

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