If you're returning suspenders because we made a mistake, we'll pay exchange postage. If you just want a different suspender, we ask you to pay the postage (NO handling charge on exchanges).
TO RETURN SUSPENDERS TO US FOR EXCHANGE OR FOR REFUND:
- Return them to us UNSOILED and UNWORN (other than try-on, of course), with CLIPS CLOSED and PROTECTED (NO TAPE please. Tape leaves a residue and we can't refund if the clips are returned to us taped for protection).
- Return within 30 days of receipt (this time limit is much relaxed for Christmas and Father's Day seasons).
- Include a copy of the packing slip or a note with all the contact information so that we can find the original order in our system, and a clear note as to how you want us to proceed.
Return them to us by MAIL at:
P. O. Box 273
Millersville MD 21108
The mail is usually the least expensive method to use to return suspenders, but if you need to use UPS or FEDEX you can ship them to our street address:
407 Headquarters Drive #3
Millersville, MD 21108
(Exceptions - Special Orders are not returnable, and CREDIT CANNOT BE GIVEN FOR ANY CLIP SUSPENDERS RETURNED WITH CLIPS OPEN).
Shipping/handling costs are not refunded if the order was processed and shipped to you unless the return was a result of the store's mistake.
If returning for refund ten or more pair from one order, a 10% re-stocking fee will be taken from the refund due.
Special Orders (A style not advertised on our pages) can usually be filled within 45 business days. E-mail or call us with your request - 410-987-4212 - we'll do our best to find them for you. Minimum order for SPECIAL ORDERS: Three-pair minimum purchase each color/size/style. $5.00 Special Order handling charge.
Special Orders are not returnable.
STILL HAVE QUESTIONS?
Call the Suspender Store at 410-987-4212, or e-mail us at firstname.lastname@example.org
Thanks for shopping with us!